🌿 Accommodation – Terms of Stay

PLEASE ENSURE YOU READ THE FOLLOWING BEFORE BOOKING YOUR HOLIDAY

1. Contract & Parties

Your accommodation contract is between you (the Guest) and the Owner of the individual holiday home listed on your booking confirmation (the “Property”).
[Your Business Name] (“the Agent”) acts solely as a booking and advertising agent on behalf of the Owner.

The Agent does not own or manage the Property and is not a party to your holiday contract. All obligations relating to the accommodation, refunds, and deposits rest solely with the Owner.

Nothing in these Terms affects your statutory rights under UK law.
Please note: we have no connection with Haven or Bourne Leisure.

2. Arrival and Condition

You may check in after 4:00 PM on your arrival date.
Upon arrival, please check the Property and report any issues immediately.
All caravans are cleaned before each stay, and photographic records are taken.
Complaints regarding cleanliness or damage reported after your departure cannot be upheld.

3. Dates of Hire

Your stay dates are confirmed in your booking confirmation.
Any unauthorised use of the Property outside the agreed dates or times (e.g. early arrival or late checkout) may result in additional charges or forfeiture of the bond.

4. Occupancy

Only guests listed on the booking form may occupy the Property.
The lead guest is responsible for the conduct of all members of their party.
Unauthorised guests will result in termination of your stay without compensation.
This is a family park, and we only accept bookings from family groups.

Smoking is strictly prohibited inside all caravans.
Pets are only permitted in designated pet-friendly caravans by prior agreement.

5. Cleanliness & Care of the Property

The Property must be left clean and tidy, with all rubbish removed.
If additional cleaning is required, or if evidence of smoking, pets (in non–pet friendly units), or damage is found, the Owner may retain part or all of your refundable bond.

Slime products are strictly prohibited due to cleaning and staining risks.
Any resulting damage will incur loss of the bond and additional recovery costs.

6. Contents & Furnishings

All items, including soft furnishings, must remain inside the caravan.
Outdoor use of indoor furniture or cushions is not permitted.
Any damage or cleaning costs caused by misuse will be deducted from the bond.

7. Security

Before departure, please ensure all windows and doors are securely closed and locked.
Failure to do so may invalidate insurance and result in charges for loss or weather-related damage.

8. Behavior

Disruptive or anti-social behavior will not be tolerated.
If, in the opinion of the Owner, the Agent, or Park Management, your conduct (or that of anyone in your party) causes nuisance or risk to others, you may be required to vacate the accommodation immediately without refund.

9. Smoking

All caravans are non-smoking.
Evidence of smoking or related materials (tobacco, ash, vape residue, cigarette butts) will result in full bond forfeiture.
Please smoke away from doors and windows and dispose of cigarettes responsibly.

10. Pets

Non–Pet Friendly Caravans

Strictly no pets permitted. Breach of this rule will result in immediate eviction and loss of bond.

Pet Friendly Caravans

A well-behaved dog may be accepted by prior arrangement only.
Pets must not be allowed on furniture or beds, and any pet hair, food, or mess must be removed before departure.
Dogs must not be left unattended unless crated.
Any damage or excessive cleaning costs will be deducted from the bond.

11. BBQs & Fire Safety

BBQs are not permitted on or near caravan verandas.
Disposable BBQs and flammable materials are strictly prohibited.
Please also ensure device chargers and e-cigarette chargers are unplugged when not in use, as they pose a serious fire risk.

12. Haven Passes

Your booking covers accommodation only.
Haven passes for Haven facilities must be purchased separately from Haven reception.

13. Inventory & Damage

An inventory appropriate to the caravan will be maintained.
Please report any damage or missing items immediately.
Unreported damage or loss discovered after checkout may result in bond deductions or further charges.

14. Accidents & Breakages

Accidents happen — but must be reported immediately.
Unreported damage discovered during inspection will result in deductions from your bond.
If replacement costs exceed the bond amount, the Owner may seek further recovery.

15. Keys

Keys are provided via a secure key safe at the caravan.
Please return all keys to the safe, close it securely, and scramble the code.
Lost keys will incur a £15 replacement fee.

16. Personal Belongings

Please ensure all personal belongings are taken home.
Items left behind may be disposed of by the cleaning company in accordance with hygiene regulations.
Neither the Owner nor the Agent accepts liability for lost property.

17. Electric & Hybrid Vehicles

Charging of electric or hybrid vehicles from the caravan electricity supply is not permitted.
This may result in bond forfeiture to cover additional electricity costs.

18. Checkout Procedure (10:00 AM Strict)

All rubbish to be removed to the park refuse areas.
All food and drink to be removed from the fridge, freezer, and cupboards.
All used crockery, cutlery, and utensils to be washed, dried, and put away.
Beds to be stripped and linen placed in the provided bag (or folded neatly on the master bed).
Heating and lights turned off.
Floors swept and toilets cleaned.
Windows and doors securely locked.
Keys returned to key safe and code scrambled.

Failure to follow these requirements may result in bond deductions.

19. Refundable Bond

Your refundable bond (£50) will be returned within 48 hours of a satisfactory inspection.
Deductions may be made for cleaning or rule breaches as follows:

IssueDeduction

Early check-in (without approval)£25

Late check-out£25

Bed linen not removed£15

Rubbish left behind£10 per bin bag

Food left in cupboards or fridge/freezer£10

Unwashed crockery or utensils£10

Soiled mattresses£50

Bond disputes are between you (the Guest) and the Owner of the property.
The Agent (CGPL) has no involvement and accepts no responsibility for any disputes relating to the refundable bond.

20. Respect for Property

We trust that all guests will treat the holiday homes with the same care and respect you would your own.
Failure to do so may result in loss of bond, additional charges, and/or refusal of future bookings.

✅ Summary:

Your booking and stay are contracted with the Owner.
We act solely as an agent on the Owner’s behalf.
The Owner is responsible for the property, bond, and any refunds.
Please respect the property and follow all check-out instructions.