🏡 Accommodation – Booking Terms and Conditions

PLEASE ENSURE YOU READ THE BELOW BEFORE YOU BOOK YOUR BREAK WITH US

1. Parties to the Contract

Your booking and holiday contract are made directly between you (the Guest) and the Owner of the individual property @ Cala Gran (“the Property”). References in these Booking Conditions to “we”, “us”, and “our” refer to the Owner of the Property. References to “you” or “your” mean the person making the booking and all members of the holiday party.

These Booking Conditions form the basis of your contract with the Owner, so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.

2. Our Role as Letting Agent

Caravan Getaways Private Lets (CGPL) (“the Agent”) acts solely as a booking and advertising agent on behalf of the property Owner. The Agent does not own or manage the property and is not a principal to your holiday contract.

All bookings and payments are made directly with the Owner. Any booking payments received by the Agent are collected as agent for the Owner and transferred to the Owner in accordance with our agreement with them.

The Owner is solely responsible for:

• Providing the accommodation as described,

• Handling cancellations, refunds and security bonds, and

• Resolving any complaints or claims relating to the stay.

The Agent accepts no liability for the performance, cancellation, or failure of the Owner to meet their obligations, and cannot issue refunds or compensation on the Owner’s behalf.

Nothing in these Terms affects your statutory rights as a consumer.

3. Important Notice

We have no connection with Haven and/or Bourne Leisure. Your contract is with the private Owner of the Property only.

4. Your Booking

When you book the Property you will receive a Booking Confirmation once your Initial Deposit (non-refundable) has been received. By paying the Initial Deposit to reserve the accommodation, you acknowledge that it is non-refundable should you cancel for any reason, including but not limited to death, illness, or accident.

Your booking is made as a consumer booking for a holiday purpose, not for business use. The booking is for accommodation only and does not include use of park facilities.

Once the Initial Deposit and Booking Form have been completed, a contract is formed between you and the Owner, subject to these Terms & Conditions. The Owner reserves the right to refuse any booking, in which case any money paid will be refunded in full.

You should carefully check your booking confirmation and notify the Agent or Owner immediately of any errors.

5. Payments

You must pay the balance of the rental and the security bond by the date stated on your booking confirmation. If payment is not made in full and on time, the Owner may treat your booking as cancelled by you.

The security bond is held by the Owner and applied against any reasonable cleaning, damage, or missing items. It will be returned within 48 hours of check-out once the property has been satisfactorily inspected, less any deductions in accordance with the Terms & Conditions of Hire.

6. Cancellations by the Guest

If you need to cancel or amend your booking, you must confirm this in writing by email to:
📧 cgplettings@gmail.com

A cancellation will not take effect until you receive written acknowledgment.

• Within 48 hours of booking: Full refund of monies paid.

• More than 6 weeks before arrival: The Owner will retain the Initial Deposit (non-refundable) and refund the balance.

• Less than 6 weeks before arrival: The Owner reserves the right to retain the full amount. A partial refund may be given if the dates are successfully rebooked.

Guests are strongly advised to obtain holiday insurance to cover any potential losses due to cancellation.

7. Cancellations by the Owner

The Owner does not expect to make changes to your booking but, occasionally, circumstances may require cancellation or alteration.
If this occurs, the Owner (or the Agent on their behalf) will contact you as soon as possible.

If the booking must be cancelled, the Owner will refund any monies paid in respect of the accommodation. The Owner’s liability is limited to the refund of those monies only.

If the holiday park’s facilities are unavailable, this does not affect your accommodation contract with the Owner.

8. COVID-19 or Similar Restrictions

If you, the guest, cancel due to COVID-19 or personal concern about travel, this will be treated as a guest cancellation under clause 6 (no refund).
If the park closes due to government restrictions or lockdown, you will be offered either:

• A change of date to the same value, or

• A full refund of the accommodation cost.

9. Your Accommodation

Your booking is for the named property only. The rental price does not include Haven park facilities — passes must be purchased directly from Haven.

Check-in is from 4:00 PM on the day of arrival, and check-out is by 10:00 AM on departure day, unless otherwise agreed.

10. Your Obligations

You agree to:

• Keep the property and contents clean and in good condition,

• Dispose of rubbish in park refuse areas,

• Avoid causing nuisance or damage to neighbours, and

• Take all necessary care of your personal belongings.

You must not exceed the stated occupancy or bring pets unless agreed in writing.
The Owner (or their representative) reserves the right to refuse entry or request you vacate the property if these conditions are breached, without refund.

11. Things Beyond Our Control (Force Majeure)

Neither the Owner nor the Agent can accept liability for cancellation or changes caused by events beyond reasonable control, including fire, flood, storm, industrial action, war, terrorism, epidemic, or government restrictions.

If the park (Cala Gran) closes entirely for safety reasons, a refund or rebooking will be offered.
If only park facilities are closed but your accommodation remains available, no refund will be due as park facilities are not part of your booking.

12. Complaints

If you experience any issue during your stay, please notify the Owner (or the Agent, if still representing the Owner) as soon as possible so that it can be resolved promptly.

Complaints raised after the stay cannot be properly investigated and may not be accepted.

Complaints relating to bond retention or refund disputes must be taken up directly with the Owner, who is the contracting party.

13. Retention of Bond

If any part of the security bond needs to be retained due to damage, cleaning, or breach of conditions, the Owner will notify you as soon as possible after check-out. Photo evidence will be provided where practical.

Threatening, abusive, or aggressive behaviour towards the Owner, the Agent, or any representative will not be tolerated and may be reported to the police.

14. Updates to Terms

These Terms & Conditions may be updated from time to time to reflect operational or legal changes. The version in force at the time of booking applies to your contract.

15. Contact Information

For general enquiries:
📧 cgplettings@gmail.com
📞 07912965779
Caravan Getaways Private Lets (CGPL) acts as a booking agent for independent property owners.